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Do you have a phsyical store?

We have a small design studio in Crows Nest in Sydney where you are able to view and try on our samples to get an in-person idea of the look and feel for the quality we are providing and to discuss any customisations or bespoke orders.

Please book a consult to arrange your appointment. https://clemthelabel.com/products/studio-appointment

What size should I order?

Please see our size guide here. If you are unsure or between sizes, we recommend ordering a size up, that fits your largest measurement, so the dress can be altered to fit best.

Wedding dresses look and feel so good because they are tailored specifically and meticulously to your body, so we highly recommend having our dresses tailored to fit you.

The current collection is not quite what I'm looking for, can I have my own design made?

Yes! If you don't find exactly what you're looking for, we offer a bespoke service to bring your ideas to life. We will work closely with you to create the dress of your dreams. Click here to book a bespoke consult

How much are your custom pieces?

We strive to make high quality custom pieces accessible and affordable. Pricing details are as follows:

  • Full-Length Gowns: Designs in plain fabrics (e.g. poly satin, mikado, crepe) are priced under $3,500, while more specialised fabrics (e.g. silk, lace, beaded, jacquard, or pleated fabrics) typically start from around $4000.
  • Mini Dresses: Pricing starts at $1,100.

Once you’ve booked your consultation and shared your reference or inspiration images, we’ll provide you with an approximate price for your piece. Please note that this is a guide, as the final design—including details like train length, buttons, or beadwork—can influence the total cost. Please see here for more information on the bespoke process https://clemthelabel.com/products/appointment

What is the process for a bespoke or custom order?

Once you've booked a custom appointment, we'll ask you to email any inspiration photos or ideas. This helps us understand your vision and preferences. We’ll hold the initial consultation, either by video call or in person in our Sydney studio, to discuss your ideas and requirements in detail. Following the consultation, a detailed design brief will be prepared and shared with you. Any necessary tweaks can be made to ensure the design perfectly aligns with your vision. Once the design is finalised and approved, a 50% deposit is required to begin production (100% for rush orders). Upon receiving the deposit, our team will commence production of your pieces. You will receive photos of a mock up of your piece(s) in a draft fabric to ensure the dress is being created in line with your vision. Once this mock up is approved, the final 50% deposit is due and your items will be crafted to completion using the chosen bridal fabric. Once ready, your gown will be shipped to you or you can pick up in studio. 

Click here to book your custom consult

Do you offer fully customised sizing for your pieces?

Bespoke/Custom - Not typically. We make most of our custom pieces to your nearest standard size according to our size guide. This enables us to keep our prices more than 50% below the typical bespoke bridal dressmaking costs.

As we do not offer dress fittings and exact measurements, and as body proportions (like torso length, shoulder width, or posture) and individual preferences can affect how a garment sits once worn, we find we get the best results by making to your nearest standard sizing and then recommending you take your piece to an alterations specialist for perfecting the fit and final tweaking.

Ready to wear - We offer custom sizing (for a fee) for some pieces, please email us to discuss.

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What is the lead time for your items?

All of our items are handmade to order. We have a lead time of 8-10 weeks for ready to wear and 14-18 weeks for custom. Please email hello@clembridal.com if you need something in a shorter time frame as we can typically accommodate rush orders in 5 weeks.

How much is shipping?

We offer free Australian domestic delivery for all orders over $300. 

For international orders, please email hello@clemthelabel.com and we can provide you an estimated shipping cost.

What is your returns policy?

Unfortunately as our pieces are all made to order we are not able to offer returns or exchanges on any of our items. We hope to be able to offer this service in future.

Do you ship internationally?

Yes! Please email hello@clemthelabel.com to enquire about international shipping rates. Unfortunately, we are not able to offer refunds, exchanges or credit notes for international orders.